Missing bath mate order

[SSD6t8]

I know this isn’t the best place to get this resolved but I’ve already emailed the shop multiple times as well as tried DMs.

i placed an order a few weeks ago and received everything at my home except the bath mate. It was delivered to an address in Tennessee. It’s marked delivered and I have no way of tracking it further. I do not live in or near Tennessee.

 

[DLD]

I just contacted them and they will respond soon

 

[DLD]

Please send me an email if you need further help

Guru.dld@gmail.com

 

[SSD6t8]

Please send me an email if you need further help

Guru.dld@gmail.com

I went ahead and emailed you. I haven’t heard from anyone

 

[DLD]

I went ahead and emailed you. I haven’t heard from anyone

On it

 

[DLD]

She said she sent you an email. Check spam to see if it is there.

 

[DLD]

Have you gotten my emails?

 

[Lightning]

I know this isn’t the best place to get this resolved but I’ve already emailed the shop multiple times as well as tried DMs.

i placed an order a few weeks ago and received everything at my home except the bath mate. It was delivered to an address in Tennessee. It’s marked delivered and I have no way of tracking it further. I do not live in or near Tennessee.

Hello,

It appears you have not been receiving our emails, as we have replied to all of your emails. We have looked into the situation and would like to have another one sent out ASAP. However, we also wanted to be sure we have the correct address. Now Knowing you are not receiving our emails explains the lack of response. Glad you came here!

If you will please go to your customer profile and confirm your address or simply email me the address to: buymos@gmail.com or DM me here.
I'm aware the mistake was not on you, I'd just like to be sure you get what you paid for!

Also, I can send you screenshots, or forward the email replies to you via Gmail. To prove we have not nor will we ever ignore a customer! We appreciate you!

 

[SSD6t8]

Hello,

It appears you have not been receiving our emails, as we have replied to all of your emails. We have looked into the situation and would like to have another one sent out ASAP. However, we also wanted to be sure we have the correct address. Now Knowing you are not receiving our emails explains the lack of response. Glad you came here!

If you will please go to your customer profile and confirm your address or simply email me the address to: buymos@gmail.com or DM me here.
I'm aware the mistake was not on you, I'd just like to be sure you get what you paid for!

Also, I can send you screenshots, or forward the email replies to you via Gmail. To prove we have not nor will we ever ignore a customer! We appreciate you!

Thanks for getting back to me. I sent an email with my info

 

[DLD]

Thanks for getting back to me. I sent an email with my info

Excellent service! Thanks mos

 

[SSD6t8]

I emailed buymos@gmail.com and I haven’t heard back. I’m not sure what’s going on with the email comms. Please advise.

 

[DLD]

I emailed buymos@gmail.com and I haven’t heard back. I’m not sure what’s going on with the email comms. Please advise.

They have sent out a new order and emailed you. Not sure why your not getting emails. Let me tag them @Lightning

 

[SSD6t8]

They have sent out a new order and emailed you. Not sure why your not getting emails. Let me tag them @Lightning

Thank you for the support. I’m not understanding the email mixup either but I know you guys are trying. Means a lot thanks

 

[DLD]

Thank you for the support. I’m not understanding the email mixup either but I know you guys are trying. Means a lot thanks

Your welcome I am glad your order is coming

 

[Lightning]

Thank you for the support. I’m not understanding the email mixup either but I know you guys are trying. Means a lot thanks

You're welcome, Just to be clear your replacement shipped out last week. I wanna be sure you are receiving the confirmation and tracking updates.

 

[SSD6t8]

You're welcome, Just to be clear your replacement shipped out last week. I wanna be sure you are receiving the confirmation and tracking updates.

I’ve received nothing about tracking whatsoever. I’m getting annoyed with this situation. Bathmates aren’t cheap and Im receiving nothing via email even though I’ve emailed 3
Different emails provided looking for a follow up.

 

[DLD]

I’ve received nothing about tracking whatsoever. I’m getting annoyed with this situation. Bathmates aren’t cheap and Im receiving nothing via email even though I’ve emailed 3
Different emails provided looking for a follow up.

I got a cc email last week that it was shipped. Every email I get you should be getting.

 

[SSD6t8]

I got a cc email last week that it was shipped. Every email I get you should be getting.

I dmed you

 

[DLD]

I received and emailed you and sales. Waiting for response. I am sure it will arrive in a couple days

 

[SSD6t8]

I received and emailed you and sales. Waiting for response. I am sure it will arrive in a couple days

I still haven’t received anything. I did get a generic email from sales. It had no tracking info or order number. It’s insane to me that I’ve waited this long without any kind of verification. I replied to the email and still haven’t heard anything. It’s been over a week and I placed the original order over a month ago

 

[DLD]

@Lightning

 

[Alhuwaidi]

?! lightning

 

[Lightning]

Hi, What was the order number for the order? I remember recording this awhile back. However, give me the order number so I can see whats going on.

 

[Lightning]

I still haven’t received anything. I did get a generic email from sales. It had no tracking info or order number. It’s insane to me that I’ve waited this long without any kind of verification. I replied to the email and still haven’t heard anything. It’s been over a week and I placed the original order over a month ago

Please check your D.M we need a little more information from you to look up your order. We will get this all sorted out for you.

 

[DLD]

Thanks @Lightning

 

[Lightning]

I still haven’t received anything. I did get a generic email from sales. It had no tracking info or order number. It’s insane to me that I’ve waited this long without any kind of verification. I replied to the email and still haven’t heard anything. It’s been over a week and I placed the original order over a month ago

Your bathmate has been reordered, please check your email. We apologize for the delayed communication, however, your problem has now been taken care of. Please let us know if you have any more questions.

 

[SSD6t8]

Thanks guys I really appreciate. I know you guys do everything you can to square up and make things right. Very thankful for the support and this community.

 

[DLD]