Horrible experience with Arnold from SizeGenetics

[oolongmonkey]

So I recently ordered an ADS from them. I know in the past these products take a while to get devlievered so it was kind of out of site out of mind. I recently checked the status of the product and it said delivered. I reached out to them as told them that I have never received my order. Arnold(I dont know if he's the owner of what) very callously told me that it wasn't their problem and that the post office must have messed it up. He offered me no other recorse then to say "sorry" it must have been the post office. I checked the address and the order and everything else. I can't believe this level of customer service. Has anyone else had the displeasure of dealign with this Arnold guy. Be very careful when ordering from them - they do no make good on packages.

What is my recourse?

 

[oldandlively]

PE market is very competitive right now, especially when there's a massive flood of generic versions out there that sells at quarter cost of the real thing with proper reinforcement. Scams and negative dealings with buyers put sellers on edge as well.

The best thing to do is to clear the plate of animosity and establish cordiality. Since the postal office is selected by the seller, simply come to a compromise by having the seller/shipper get into contact with the postal office for a resolution for mishipment (typo on the delivery information) or misdelivery due to postal staff.

It's the shipper/seller that has the authority on the shipment information, and not the receiver. You are the end point, and you do not have the higher legal authority to deal with postal office. If the fault lies with the shipper and postal office, they have to be the one to come to an agreement to provide compensation to the buyer. Commonly, insurance is included in shipment for materials cost more than $50.