Purchased SizeGenetics Ultimate System - missing parts + b.s. customer service.

choss

New member
Joined
Feb 13, 2014
Messages
3
Hey guys,

Like the title says, paid the 300 bux for the "Ultimate System" quickly received product, but missing 1ea. full length rod, velcro, dual headpieces, gauze and I don't know what else because there is no info other than photos for what makes this a "58 way comfort system".
When I call customer service, a lovely sounding lady picks up, but just refers me to their support e-mail...which is non-responsive - why can't the phone support take care of this?? Now I'm wondering why I didn't just buy the ebay version which looks exactly the same.
Also, I emailed as per DLD's sig and messaged for the $25 discount but have received no response.
I'm frustrated more because I need the full length rod and velcro NOW to actually use this thing at my current length .

Similar experience or anyone with a connect to make this right?

Thanks
 

DLD

doublelongdaddy
Staff member
Joined
Jun 3, 2003
Messages
107,693
choss;n1815535 said:
Hey guys,

Like the title says, paid the 300 bux for the "Ultimate System" quickly received product, but missing 1ea. full length rod, velcro, dual headpieces, gauze and I don't know what else because there is no info other than photos for what makes this a "58 way comfort system".
When I call customer service, a lovely sounding lady picks up, but just refers me to their support e-mail...which is non-responsive - why can't the phone support take care of this?? Now I'm wondering why I didn't just buy the ebay version which looks exactly the same.
Also, I emailed as per DLD's sig and messaged for the $25 discount but have received no response.
I'm frustrated more because I need the full length rod and velcro NOW to actually use this thing at my current length .

Similar experience or anyone with a connect to make this right?

Thanks
First time I have seen this. I also have not received an email from you for your rebate. Send me all your information on your order and I will resolve this for you. Let me get the order number, your name, etc. Send it all to my email guru.dld@gmai.com and I will take care of this.
 

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