putzaras

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hi,
my bathmate broke the first day i tried, the the whole plastic cap and the spring came off and won't stay together when i put them in again.
what can ido
 

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get in touch with bathmate or wherever you bought the device from. it should be covered under manufacturers warranty so they will sort it out for you
 
putzaras;610076 said:
hi,
my bathmate broke the first day i tried, the the whole plastic cap and the spring came off and won't stay together when i put them in again.
what can ido

Did you buy an authentic bathmate. Did you buy through MoS?
 
Hello,

Could you tell us where you bought your Hercules from, because that doesn't look like one of ours. Send us a support ticket at DXPSupport.


Thanks,
Craig
 
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did you buy it from ebay or amazon? ?:( there are a lot of fake bathmates for sale on there.
 
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I wish more men would realize that it is not worth the trouble of buying a BathMate outside the Brotherhood. The service we offer is second to none and any problem you have is dealt with to your satisfaction. Please men, save yourself the heartache and purchase through us.
 
doublelongdaddy;610639 said:
I wish more men would realize that it is not worth the trouble of buying a BathMate outside the Brotherhood. The service we offer is second to none and any problem you have is dealt with to your satisfaction. Please men, save yourself the heartache and purchase through us.


Says he's from greece. Not sure how shipping is from BM to him, so that may be an issue.

You're better off even purchasing it used from a member here.
At least that way they can probably put that money back into the PE community, rather than some knockoff artist getting the money.
 
smerc;610691 said:
Says he's from greece. Not sure how shipping is from BM to him, so that may be an issue.

You're better off even purchasing it used from a member here.
At least that way they can probably put that money back into the PE community, rather than some knockoff artist getting the money.


hi, i live in germany the only way to get it here was to buy it from amazon. its an original bathmate . its this one here Bathmate Penispumpe "Hercules Red": Amazon.de: Drogerie & Körperpflege
 
You might send BM another email w/ what you stated above, just in case they don't respond here.
Send us a support ticket at DXPSupport


Another thing. If it doesn't ship straight from BM, then you can't be 100% sure.
It will say from BM, but in the "other sellers" list, they might be the ones selling generics.

So you probably want to take a picture of the box showing who shipped it and deal w/ amazon to see if they can stand by it.
Would also help to have screenshots from the original manufacturers saying that it's not a legit product.
 
Bathmate-Craig;610563 said:
Hello,

Could you tell us where you bought your Hercules from, because that doesn't look like one of ours. Our pumps don't use springs. Send us a support ticket at DXPSupport.


Thanks,
Craig
I didn't think that looked right. I got mine on here and I took it apart and it didn't look like that
 
There are many tricky scams online with BathMate. The general rule is if it does not cost the MSRP it is a fake. BathMate does not discount there brand any longer so any discount you find will be a phony BathMate. Buying through the Brotherhood will protect you from all of this and we give extras with the sale. Buy with confidence on MOS.
 
doublelongdaddy;611132 said:
There are many tricky scams online with BathMate. The general rule is if it does not cost the MSRP it is a fake. BathMate does not discount there brand any longer so any discount you find will be a phony BathMate. Buying through the Brotherhood will protect you from all of this and we give extras with the sale. Buy with confidence on MOS.

From the sounds of it. They don't ship to germany?

i live in germany the only way to get it here was to buy it from amazon

I find that hard to believe, but I have heard of places where shipping was too high to the point where the user bought it @ counterfeit due to that purpose alone.


Also the amazon page seems to be legit, but it seems to be more of a wholesaler as it's not just bathmate products they offer, but a wide array of things.
Ex: Suchergebnis auf Amazon.de f
 
Hello,

Just to clear up things about shipping in Germany, we offer delivery all over Europe including Germany. Our shipping costs across the EU are free, however there is an express shipping option which will cost for a faster delivery.

Hope this helps,
Craig
 
Bathmate-Craig;611226 said:
Hello,

Just to clear up things about shipping in Germany, we offer delivery all over Europe including Germany. Our shipping costs across the EU are free, however there is an express shipping option which will cost for a faster delivery.

Hope this helps,
Craig

Thanks for the feedback.

Are you all able to contact amazon and get rid of fraudulent sellers? Seems it was bought through amazon from what looks to be a wholesaler of fake products or it was bought from the "other sellers" list. Have to watch out for the "other sellers" list as it's not a fulfillment from amazon and they probably don't stand behind those purchases if it turns out that the product(s) are fake.
 
smerc;611229 said:
Thanks for the feedback.

Are you all able to contact amazon and get rid of fraudulent sellers? Seems it was bought through amazon from what looks to be a wholesaler of fake products or it was bought from the "other sellers" list. Have to watch out for the "other sellers" list as it's not a fulfillment from amazon and they probably don't stand behind those purchases if it turns out that the product(s) are fake.

They are on top of this but the problem is, the BathMate is so popular that the second they shoot one fraud down another pops up. I hope our message gets to the search engines in good placement that buying the BathMate through Matters of Size is a sure way to get the real deal.
 
Probably has more w/ people just wanting to get a good deal on something and ending up getting screwed in the end.

I wonder if anyone is counterfeiting the xtreme version. Looks much more difficult.
 
smerc;611292 said:
Probably has more w/ people just wanting to get a good deal on something and ending up getting screwed in the end.

I wonder if anyone is counterfeiting the xtreme version. Looks much more difficult.

well it says its the original product at amazon and it wasn't cheap. the top just popped up and i can't get the spring in. what would it cost to have a new one get shipped to germany?
 
putzaras;611416 said:
well it says its the original product at amazon and it wasn't cheap. the top just popped up and i can't get the spring in. what would it cost to have a new one get shipped to germany?

if i were you i would contact the seller on amazon and get a replacement
 
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