Did not purchase my bathmates through you. You're not at fault in the least bit. Their customer service and guarantees are abysmal. To Penomet here I go-for good.
I am now on my third bathmate and I would NEVER advise anyone to buy one. Bought an X30 and out grew it. Then I bought a goliath. The thing worked for barely a month and then malfunctioned. The company gave me so much grief before they agreed to receive and repair it. They told me that the...